You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. Select Show shipping details. Ship the original item back to the seller within five business days of requesting the replacement. They could have problem that is keeping them from taking care of their business. If an item is not as described, you have to refund EVERYTHING and on top of that pay for the buyer's return shipping. Are there piles and piles of items that have tracking numbers that were never scanned? am i being scammed? Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. After the last delivery date you can open a Item Not Received case. Should I just wait longer, or what should I do next? Some buyers do not want to wait an extra day and beat the seller up over it. Ship. Ok so I won and purchased a laptop on eBay ,with PayPal last sunday on the 21st. Sellers have the power to set their own handling time, and meeting or beating it is a chance to offer great customer service and maintain on-time shipping performance. If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. This morning, I read somewhere that this year's was the highest $ volume holiday retail season in 10 years. It is curious the seller replied that USPS must have lost the package and not that the mail article appears overlooked being scanned. The seller has two days to inspect the returned item and issue a refund to the buyer. It's been already a week and the seller still has not shipped my item. I know I probably should not leave feedback, any thing else I can do? Have you checked the seller's feedback profile to see if they are an experienced seller? Share best practices, tips, and insights. If the transaction is completed through PayPal the money is then frozen in the seller's account. Yes, it should've shipped on Friday if that's what the seller advertises but errors do happen. That is the only date you need to care about. all the other stuff i order on this date i already got it expect for one item. Watch the item sell on eBay and get paid. I haven't received an email either. Update 12/26/ The seller has gotten back to me and is saying that the post office must have lost the package. I would wait a few more days to open a case in the resolution center. I am an optimist by nature. again, the post office is swamped. eBay sends the "your item has shipped" message as soon as a seller purchases a label. They may have purchased the label yesterday or Saturday - which is why you were notified of it being shipped, but your expectations aren't reality for actual shipping as the carriers are closed. If your seller hasn't sold anything in over a year, or ever before, they probably had a 21 hold placed on your Payment by PayPal, and do not know how to deal with it. eBay will not protect against late shipment defects, and seller's listings can be deactivated from the program if … So yes, it is illegal to not ship an item that someone has paid for. It's the Christmas holiday. Using eBay Message ask the seller for the shipping date, the service used, and the tracking number. Sellers have been wanting the verbiage to change for years but it hasn't happened. I would wait a few more days to open a case in the resolution center. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Don't let it bother you. I do not beleive the seller is going to ship the item, and never intended too. The next business day it could ship is Tuesday - tomorrow. (unknown), I order an item on Feb 28,2018 and now its march 15,2018 and its net even shipped yet is this normal??? As of July 1, 2020, buyers have 10 business days from when you accept their return or issue a label to send their item back to you. Track your package on the USPS website. If the seller hasn’t dispatched your item yet, you can request that the seller cancel your order. Have you messaged the seller? P.O. The seller will also pay for return shipping.. Wait to get paid. It is possible the seller has shipped but forgot to adjust the eBay system accordingly so it can let you know. ~ iowa_east_coast, THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS! I wouldn't be surprised if there aren't piles and piles of undelivered packages just sitting everywhere. It makes buyers (and sellers) irate. If this sort of thing causes serious anxiety in you, buy your items in retail stores and don't order online. Offering to cancel right away was the proper thing to do. The seller i purchased an item from off of ebay did not send me the merchandise until after i opened a claim on paypal and send over 10 message to him regarding the shipment. If you paid on Tuesday it has only been 3 business days, so way too soon to even think about opening a dispute. Sometimes this is simply a matter of not having shipped anything recently, or of not shipping items often enough to have a good sense for how much it can cost. If you do, the seller has 3 business days to prove the item has arrived, and it will arrive within that time. 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